The Virgin Islands Waste Management Authority (VIWMA) was established by the Legislature of the Virgin Islands and is charged with developing and implementing a comprehensive program for managing the Territory’s solid waste and wastewater systems. The goals of the Authority are to provide reliable, cost-effective, high-quality solid waste and wastewater management services that protect public health and the environment. The responsibilities of the VIWMA include the collection and disposal of solid waste and wastewater and the operating and maintaining of these systems and the infrastructure that support them. The rate surcharge, fees and other charges established by the VIWMA shall be subject to the regulation of the Public Services Commission.
Complaints by any individual as to the rates and /or services provided by the VI Waste Management Authority may be filed in writing by the Public Services Commission. Please visit our consumer page to file your complaint online. The Commissioner shall report the status of the complaint to the complainant in writing within thirty (30) days of receipt of the complaint.