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The customer must contact the service provider to resolve the matter. After submitting the complaint to the service provider, if a satisfactory outcome is not reached within thirty (30) days, the customer may seek the assistance of the PSC.
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The customer's concerns submitted to the PSC will be treated as an informal complaint or inquiry.
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Customers should provide the following:
- current and past bills
- supporting evidence
- other pertinent documentation
within 5 business days of filing the complaint. Failure to submit information may result in processing delays.
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PSC staff will submit a formal complaint to the service provider on behalf of the customer. The service provider will report the findings of their investigation within fifteen (15) business days.
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PSC staff will review the information received and communicate with the customer and the service provider to seek a resolution.