regulation, public utilities, ratepayers

Who Are We?

The Public Service Commission (PSC) is a quasi-judicial, regulatory agency established under Title 3, VIC Sec. 237.

Currently operating under the provisions of Title 30 Virgin Islands Code Chapter 1, the PSC has broad mandate to maintain an important balance between the public utilities in the U.S. Virgin Islands and the territory's ratepayers.

reasonable, quality

Our Mission

The mission of the Public Services Commission of the Virgin Islands of the United States is to serve the best interest of the public, provide open and effective regulation, ensure fair and prudent rates with the highest quality of service in a safe, secure, consistent, and efficient manner while warranting infrastructure modernization, preservation of natural resources, protection of environmental quality, and adherence to the Territory’s policy commitments.

To achieve this, we:

• Inspire customer – and solutions-oriented – employees to excel.
• Ensure that residents receive appropriate levels of customer satisfaction and quality of service from those utilities regulated by this Commission.
• Safeguard ratepayers by assuring safety, reliability, and quality public services.
• Regulate monopoly, franchised and other services to ensure their rates, terms, conditions, and services are just, reasonable, transparent and offer the opportunity for a fair return on their investment.
• Uphold fair and open competition among service providers.
• Foster utilities infrastructure modernization and cost-effective use of resources.
• Promote sustainable resources and environmental quality.
• Resolve disputes among ratepayers and utility service providers.
• Develop the future of the agency's workforce through employee training and professional development.
• Educate and inform the public regarding the role and responsibilities of the agency
• Empower utility ratepayers with knowledge of their rights and the obligations of regulated utilities.
• Increase use of social media platforms to reach customers and residents.
• Reinforce activities that encourage public trust and confidence.
• Educate and empower utility ratepayers and inform the public regarding the role and responsibilities of the agency.

protect, encourage, ensure, establish

Our Objectives

The Commission’s authority requires that it protect the interests of both utilities and ratepayers. The PSC regulates the utilities providing electric, potable water, telephone, cable TV and ferryboat services. It plays a key role in guaranteeing that the consumer, pay fair rates for these services.