The Public Services Commission is authorized and directed to provide as an addendum and integral part of the franchise and in accordance with Virgin Islands Code to enforce rules governing adherence to schedules, fares, standards of service, personnel and equipment, and procedures for the hearing of complaints.

Complaints by any individual as to rates and services provided by the Ferryboats may be filed in writing with the Public Services Commission. Please visit our consumer page to file your complaint online. The Commission within 30 days of the receipt of the complaint shall report in writing to the complainant to the disposition or status of the complaint.